To return a purchase, your item(s) must meet the following criteria:
Footwear must be returned with the dust bag and original shoe box as these are considered part of the product. Please place the shoe box inside a shipping box in order to prevent damage during shipping.
Universal Rejects reserves the right to reject returns which do not comply with our return policy. Returns that fail to comply with our policy may be sent back to the original shipping address at our discretion.
Universal Rejects will provide our customers with free returns from within the United States. Your returned item(s) must arrive at Universal Rejects no later than 14 days after your delivery date. We recommend that you ship your return within one week of receiving your item(s) to ensure that it arrives at Universal Rejects within the desired time.
Simply email email@example.com to request a return authorization code and return instructions. Universal Rejects does not bear any responsibility for international returns, so for added safety, please use a well-established courier and insure all packages with a tracking number.
We are unable to offer exchanges at this time, we do however accept returns. We request that you return the original merchandise for a refund and proceed to place a new order for the appropriate item.
Once your item(s) have been returned you must allow 5-7 working days for your original payment method to be reimbursed. Once your refund has been processed, you will receive confirmation to the email address provided when checking out. Your bank may require extra time to process the refund onto your account.
Please note that original shipping fees are not refundable